Customer Service Representative

Job Description Your Impact: As a Customer Service and Sales Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence and improve the overall customer experience!So, what does a day in life for a Customer Service and Sales Representative look like?•Communicate with customers through inbound calls and emails that have questions about the products and services offered•Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need•Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution•Use multiple computer systems to research products, services, common problems and solutions offered•Document customer needs, interactions and outcomes in the appropriate tool or system•Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service•Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators Why choose us? So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity! What we are looking for: So what really makes a great Customer Service and Sales Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this role! To be successful, you’ll need these qualities•You’re at least 18 years of age•You have a High School Diploma or equivalent•You can work between the hours of 6 AM - 10 PM CST, but have some flexibility as business needs may change•You have at least 12 months of customer interaction experience and you understand the value of coaching / feedback•We prefer 12 months of call center experience, but equivalent experience in the Food and Beverage, Hospitality or Retail industry is also fitting•You have experience troubleshooting issues and understand the importance of owning the resolution for the customer•Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency•You’re computer savvy, easily adapt to various technologies, comfortable sitting at a desk and working with multiple monitors for a full 8 hour shift•You’re results oriented and comfortable providing customers with recommendations and solutions Requirements HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:•$16 (regular) hourly, shift premium pay on nights / weekends and occasional overtime opportunities•Access to 50% of your earned income before pay day•Best in class medical, dental, vision benefits•Tuition Reimbursement•Refer-A-Friend bonuses•Employee assistance programs•Flexible Schedule Options•Career advancement in a fast growing organization•People focused environment where you’ll make lifetime connections and friendships

Created: 2025-11-28