Client Experience Manager

Job Description:Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at In this client-facing role, you will work with digital advertising agencybuyersand Life Science companiesto demonstrate the value thatPhreesiacould provide to their brands by advertising on our platform. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to grow your career in new directions. This is a work-from-home position with the expectation that you live within the New York City/commutable area.What You'll Do:Generate new business with media/advertising buying agencies/AORs/Life Science companiesfor appropriate brands that have patient-facing strategic imperativesLeverage your confidence, strong organizational and time management skills to foster healthy relationships withall levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leadsManage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news dailyWorkwith a great deal of independence to prepare/present advertising/campaigncapabilities presentations and product demonstrationswith the goal of increasing opportunitiesandhit sales goalsDevelop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities,complete advertising media agency RFP templates and ensure thatPhreesia is included in such proposals Collaborate across Network Solutions teams and mentor junior team member todrive strategic initiativesWhat You'll Bring:Bachelor’s degree requiredand 4+years of media agency experience in account management, advertising media buying, or media strategy with healthcare brandsin the pharmaceutical spaceFamiliarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurementExpertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC areaBase pay for US is $135,000 - $145,000, depending on qualifications. In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package.Who We Are:At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered.Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!Top-rated Employee Benefits:100% Remote work + home office expense reimbursementsCompetitive compensationFlexible PTO + 8 company holidaysMonthly reimbursement for cell phone + internet + wellness100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in CanadaVariety of insurance coverage for people (and pets!)Continuing education and professional certification reimbursementOpportunity to join an Employee Resource Group. Learn more here: strive to provide a diverse and inclusive environment and are an equal opportunity employer.

Created: 2025-11-28