IT Manager- Application Support

ResponsibilitiesStrategic LeadershipDevelop and execute an application support strategy aligned with business goals.Ensure compliance with infrastructure and security standards.Provide strategic direction for improving system functionality and user satisfaction.Participate in application implementation and enhancement projects.Stay current on technologies and best practices for reliability, scalability, and security.Team ManagementLead, mentor, and develop cloud and application support engineers.Foster a collaborative, high-performance team culture.Application Management & SupportPartner with IT and business leaders to design scalable cloud infrastructure solutions.Optimize cloud resource utilization and control costs.Monitor and report on infrastructure performance and availability.Develop SLAs and performance metrics for IT services.Identify opportunities for operational improvement and technology consolidation.Perform other related duties as assigned.Security & ComplianceImplement and enforce cloud security best practices.Ensure compliance with all relevant regulations and company policies.Performance Monitoring & OptimizationEstablish monitoring and alerting systems for proactive issue resolution.Continuously fine-tune infrastructure for optimal performance.Vendor ManagementManage relationships with cloud service providers and technology vendors.Evaluate and recommend tools and technologies to enhance cident Response & Problem ManagementOversee the lifecycle of application support incidents from report to resolution.Serve as an escalation point for complex issues.Analyze incident trends to identify root causes and preventive actions.Documentation & TrainingMaintain documentation for cloud systems, processes, and procedures.Conduct training and knowledge-sharing sessions for the team.Work Hours & TravelOccasional on-call or after-hours support may be required for deployments, productionissues, or technical emergencies. Requirements 7+ years of IT leadership experience with hands-on cloud infrastructure and support.Bachelor’s degree in Information Technology or a related field.Highly organized, detail-oriented, and able to manage multiple priorities.Effective presentation skills across stakeholder groups.Excellent analytical, critical thinking, and problem-solving skills.Strong technical aptitude and commitment to continuous learning.Strong collaboration, communication, and negotiation skills. Strong people management teams onsite and off shore highly desiredCompensation: The estimated salary range for this position is between $, to $,.00 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our (k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.More About HALO:At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60, small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: and .

Created: 2025-11-28