IS Analyst - Senior Associate - Holly Springs, NC

, ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.At Amgen, if you feel like youâre part of something bigger, itâs because you are. Our shared missionâ”to serve patients living with serious illnessesâ”drives all that we do.Since 1980, weâve helped pioneer the world of biotech in our fight against the worldâs toughest diseases. With our focus on four therapeutic areas â“Oncology, Inflammation, General Medicine, and Rare Diseaseⓠwe reach millions of patients each year. As a member of the Amgen team, youâll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youâll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.IS Analyst - Senior AssociateWhat you will doLetâs do this. Letâs change the world. In this vital role you will work within Operations Technology team will support manufacturing operations at Amgen North Carolina. The Sr. Associate IS Analyst ⓠDWX will serve as the primary point of contact for Amgenâs North Carolina site, overseeing service delivery and coordination between Managed Service Providers (MSPs), Global Service Teams, and local business units. This role ensures the delivery of high-quality, âœfit-for-purpose❠digital workplace technologies that support Amgenâs operational excellenceâ”particularly within a manufacturing environment. The Sr. Associate IS Analyst will manage local end-user services, support emerging technologies, and act as a champion for continuous service improvement.ResponsibilitiesLead End User Services (EUS) for Amgen North Carolina, ensuring adherence to DWX governance and service standards.Manage escalation of issues, coordinate with MSPs to ensure SLA compliance, and oversee local incident management.Host monthly service performance reviews with senior management and provide weekly metric updates.Engage stakeholders to align business requirements with global DWX service municate key initiatives and updates via multiple channels (Yammer, Teams, Digital Signage, Email).Maintain the DWX technology roadmap and ensure lifecycle updates are planned and executed.Partner with Global Service Owners to drive continuous improvement and alignment with global standards.Champion user experience by ensuring local requirements are incorporated into global service designs.Provide onsite support and troubleshooting for devices, AV systems, printers, and collaboration tools.Coordinate VIP technology support for executive users and visitors.Support deployment and use of innovative technologies such as pass wordless authentication, augmented reality (AR), and smart manufacturing tools.Manage local IT procurement in alignment with global standards and policies.Ensure documentation, compliance, and audit readiness for technology assets and processes.

Created: 2025-11-28