Customer Success Manager, Beneficial Deployments

Responsibilities:Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deploymentBecome an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutionsMonitor usage patterns and proactively drive adoptionu2014identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflowsDevelop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects nonprofit capacity constraints and decision-making processesCreate and maintain customer enablement resources u2014identifying opportunities to develop scalable assets that drive efficiency across the partner portfolioServe as the customeru2019s thought partner, enhancing their knowledge of Claude products by socializing Anthropicu2019s product roadmap, driving awareness on new products and engaging Product PMsIdentify and create opportunities for nonprofit thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationshipsDocument and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AIOwn the partnership experience across the organization's lifecycleu2014managing comprehensive account and success plans grounded in the organization's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and AnthropicYou may be a good fit if you have:5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organizations or working at the intersection of technology and public goodu2014including nonprofits, foundations, educational institutions, government agencies, or social impact programsExperience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for eachTechnical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patternsExperience explaining and demonstrating technical products to various audiencesStrategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plansStrong cross-functional collaboration skills with ability to advocate effectively for customer needsPassion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit societyA knack for bringing order to chaos and an enthusiastic u201croll up your sleeves' mentality. You are a true team playerThe expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.Annual Salary:$200,000 - $260,000 USDLogisticsEducation requirements: We require at least a Bachelor's degree in a related field or equivalent experience.Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.Visa sponsorship: We do sponsor visas However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.Minimum Salary: 200000Maximum Salary: 260000Salary Unit: Yearly

Created: 2025-11-28