Senior Analyst, IS Sales Operations

Your Opportunity as the Senior Analyst, Sales Operations Under limited guidance, serves as a liaison for defined projects and activities between the business area and the Information Services department related to business processes, systems and people. Translates requirements from a business perspective into a format that can be understood and acted on by those in the Information Services organization tasked with building the solution. Initial point of contact and subject matter expert for Trade Funds System, Customer Relationship Management, and Master Data hierarchies.Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requiresIn this role you will: Relationship management between Sales partners and Information Services:Supports and acts as key technical contact for multiple Sales teams supporting all SBA'sFacilitates meetings and resolves trade-related issues with cross-functional partners such as Sales, Finance, Customer Logistics and Customer Category Business teamsProvides forward thinking mentality, specifically regarding user impact to trade system changes or functionalitiesConsults with other business SMEs to document existing processes, research best practices and propose future processes in the spirit of continuous improvementWorks on and leads various project deliverables including but not limited to:Identifies areas of improvement in our business processes or systems, gathers and documents requirements as needed, and contributes to optimal solutions via Functional Design DocumentationCreates business process flows in collaboration with IS development teamsHighlights process changes and provides input on potential impact to the organizationPartners on change management deliverablesProactively executes best practices regarding audit and security controlsSummarizes complex technical issues for users in a clear and concise mannerManages small to medium size projects:Manages projects for supported business area(s)Manages projects leveraging existing technologies or capabilitiesExecutes and enforces standards & methodologies around business process development, project management and change managementDelivers project scope (people, process, and technology)Provides business user support:Provides Tier 1 User SupportDevelops Standard Operating Procedures (SOPs)Supports internal partners in developing consistent, repeatable processes and implementing improvementsCollaborates with users to troubleshoot system issues, analyze Sales impact and work closely with IS on resolution where neededPerforms user acceptance testing (UAT) with daily troubleshooting or on cross-functional projectsThe Right Place for YouWe are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.What we are looking for: Minimum Requirements:Bachelor’s degree or equivalent work experience3+ years of relevant work experienceAt least 1 year of experience utilizing business intelligence tools (from a reporting standpoint)Experience as a project participant or leading project management activities with a good understanding of project management methodologyExperience creating business process modeling and change management activitiesExperience contributing to Data Governance processesHigh personal standards of integrityDemonstrates a customer service mindsetStrong interpersonal and communication skillsDemonstrated ability to think critically and conceptuallyIntermediate or advanced experience with Microsoft Excel (i.e. pivot tables, slicers, v-lookups, macros)Learn more about working at Smucker: Follow us on #LI-Hybrid

Created: 2025-12-01