Associate Director, State Success Specialist - ...

This job was posted by : For moreinformation, please see:Associate Director,State Success SpecialistCollege Board - College Readiness Assessment DivisionLocation: This is a remote role. Preferred locations: Colorado,Michigan, Kentucky, New England, Ohio, or Indiana.Role Type: This is a full-time positionAbout the TeamThe College Readiness Assessments (CRA) division is a team ofmission-driven people who deliver the SAT Suite of Assessments (SAT,PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across theworld each year to help open their paths to life after high school. TheSAT Suite connects students to a wide range of post-high schoolopportunities, including scholarships, careers, colleges, anduniversities. In 2023, we retired the use of paper/pencil testing andare now a fully digital SAT Suite offering an assessment that is easierto give, easier to take, more secure, and more relevant.The State Implementation Management team is a close knit, highperforming team dedicated to providing a high level of implementationsupport to our statewide partnerships. This team works closely withexternal stakeholders including assessment departments in statedepartments of education, district assessment coordinators, and schooltest coordinators. Internally, this team partners closely with ourassessment Operations team members as well as State and DistrictPartnership colleagues.About the OpportunityAs Associate Director, State Success Specialist, you will beresponsible for driving customer success and training for our statepartners utilizing the SAT Suite of Assessments. You will serve as anonsite training specialist in support of our lead State ImplementationManagers and in various states. Additionally, you will support the leadState Implementation Managers in their onsite and web-based trainings,project plans, and contractually required deliverables. Your work willensure statewide readiness for the Spring SAT testing window and thesuccessful delivery including training, support, and long-term successfor educators and administrators.This role requires a hands-on project leader who is skilled inrelationship management, training facilitation, and continuousimprovement. You'll thrive if you are proactive, flexible, andpassionate about empowering stakeholders through knowledge and this role, you will:Success Management & Training (50%)- Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes.```{=html}```- Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges.```{=html}```- Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs.```{=html}```- Track and analyze training outcomes, making data-driven improvements to future sessions.```{=html}```- Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support.```{=html}```- Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed.Stakeholder Communication & Implementation Support (30%)- Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting.```{=html}```- Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions.```{=html}```- Facilitate meetings and prepare clear documentation and trainings.```{=html}```- Support customers and stakeholders with problem framing and solutioning from end to end.```{=html}```- Escalate and manage issues in partnership with the lead State Implementation Manager.Process Development & Continuous Improvement (20%)- Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments.```{=html}```- Capture lessons learned and propose scalable improvements for future implementations.```{=html}```- Collaborate with internal teams to improve support models, training approaches, and success management practices.About YouExceptional candidates can effectively speak to:- 3-5 years of related experience in K-12 education, assessment, customer success, or educational technology.Strong background in training design and delivery with proven successleading work

Created: 2025-12-01