Benefits Leave of Absence Manager

Position Number: 000516 Department: Human Resources (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: LOA Operations 50% + Oversee daily LOA operations, including case management, consulting, processing, and employee communication. + Ensure consistent application of LOA policies and procedures across the organization. + Lead and participate in cross-functional meetings with Benefits, Payroll, Employee Relations, Legal, Workersu2019 Compensation, and LOA teams to align policies, resolve issues, and drive initiatives. + Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing. + Manage benefits billing for employees on leave, directing staff to track and complete related transactions. + Administer benefits for employee/dependent deaths, as well as bereavement and community service leave programs. + Monitor the HR ticketing system to ensure timely and accurate responses to LOA requests. Training and Leadership 25% + Partner with the Benefits Director on strategic initiatives, policy development, documentation, and improvements. + Deliver training and presentations for employees and managers on benefits programs and updates. + Provide backup support to the Benefits Director when unavailable. + Offer empathetic, solutions-focused guidance on complex benefit cases, balancing compliance with employee well-being. + Address employee questions by interpreting benefit policies and procedures. Compliance and Reporting 10% + Monitor regulatory changes and compliance to ensure adherence to federal, state, and University guidelines, HIPAA guidelines. + Manage specified annual reporting requirements (e.g., bereavement, voluntary shared, parental, and bonus leave), and support Annual Personal Leave Offer, and Leave Attestation. Supervision 10% + Recruit, lead, and evaluate a team of two LOA staff. + Set goals, develop work plans, and monitor performance. + Provide coaching, training, and motivation to staff. + Foster a collaborative and positive work environment. Other Essential Duties as Assigned 5% + Benefit / HR related projects. Minimum Experience / Education: + Bacheloru2019s degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered. + Strong knowledge of federal and state leave laws (i.e., FMLA ). + Exceptional communication, facilitation, and interpersonal skills. + Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis. + Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism. Preferred Education Skills and Experience: + Proven leadership and project management skills. + Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed. + Public sector experience preferred. + Strong problem-solving and time-management abilities.

Created: 2025-12-01