Customer Segment Leader (Sales)

JOB SUMMARYThe Customer Segment Leader will achieve specific sales goals including both revenue and profit objectives within the Service division. This role will work with Sales and Operations to develop growth strategies and new customer specific sales strategies in addition to building client business relationships and approvals with goal of increasing product sales over time and understanding customer needs. This role establishes sales for products and services related to electrical substation power equipment and promotion of Service capabilities.PRINCIPLE DUTIES AND RESPONSIBILITIESLead regional commercial activity and sales support to achieve specific business goals with highest priority placed on orders entered to fulfill capacity available and contribution margin objectivesLead and execute commercial growth strategies according to business Growth Play Book (GPB) identifying opportunities to better satisfy the needs of assigned market segmentEvaluate growth opportunities in the market identified by customer needs; assess business options to address those needs and make recommendations to commercial management.Lead sales seminars for customers, distributors, and product seminars for end users on the uses and applications of all Prolec-GE Waukesha, Inc. Service capabilities to create product awareness and demand.Keep abreast of competitors' activities, the business climate, and economic events to identify sales trends that impact Prolec-GE Waukesha, Inc. Service market share.Responsible to execute pricing strategies for the business, focusing on maximizing contribution margin results for the P&L.Lead terms and conditions negotiations according to Delegation of Approval process.Lead new customer acquisition, approval process and new Service Letter Agreement.Define go-to-market strategy to better serve the customers and capitalize opportunitiesPlan and attend industry related tradeshows/regional technical seminars as a representative of Prolec-GE Waukesha, Inc. Service.Responsible for preserving pricing in assigned pile and report on assigned territory competitive feedback & bid feedback. Build and maintain strong relationships with new customers to ensure ongoing customer satisfactionProvide product, application, and technical support to the Sales TeamFollow-up on previously submitted sales quotations and requests from new customer(s).Follow-up on completed service activities and recommended future actions.Generate regional analytical reports for staff and to support commercial review terface with other departments and stakeholders within Service, Components, Prolec-GE Waukesha, Inc., outside sales representatives regarding day-to-day sales items.KNOWLEDGE, SKILLS & ABILITIESExcellent communication skillsStrategic thinker with relationship building skillsProblem solver mentality; strong analytical and decision-making skillsWell organized with exceptional written, verbal and formal presentation skillsExceptional track record of dealing with and influencing internal and external customersAbility to motivate stakeholders to achieve extra-ordinary results through teamworkbid/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditionsCandidate must have knowledge of engineering project managementEDUCATION AND EXPERIENCERequired Education / ExperienceAssociate degree in a technical field and5+ years of industry, industrial, or construction related technical sales experience.Preferred Education / ExperienceBachelor’s degree in Electrical or Mechanical Engineering with a basic knowledge of substation electrical equipment and previous technical product sales experience. 7+ years of technical sales experience for engineered-to-order products with long lead-times and/or inpower systems and/or substation.ADDITIONAL INFORMATIONKey Working RelationshipsFunctional Leaders: Engineering, Human Resources, Sales Operations, Sourcing, OperationsPhysical DemandsMust be able to sit and stand for extended periods of time. Ability to travel by plane and car.Working ConditionsOffice with occasional visits to customer sites. Estimated travel 30-50% (1-2 occurrences per month) based on opportunity profile. Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.

Created: 2025-12-03