SAP ISU CRM Consultant

Title: SAP ISU CRM Consultant Location: San Antonio, TX 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration. Experience in at least 2 end-to-end implementations and AMS support engagements. Functional & Technical Expertise o Customer Interaction Center (CIC), Interaction Records, Case Management o Move-In/Move-Out, Disconnection/Reconnection, Service Orders o Activity Management, Business Partner Management, Product Modeling o CRM ISU integration via middleware (data replication, contract sync, device data) o Seamless touchpoints with Billing, FICA and Device Management. o ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components. o Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions. o Experience in preparing Functional Specs & Business Design Documents. o Incident resolution across CRM and IS-U modules. o Root cause analysis for middleware failures, UI exceptions, and service process gaps. o Handling service requests, change tickets, and functional enhancements. o Strong communication and Customer facing skills.

Created: 2025-12-03