Director of Leasing Hub, Contact Center

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.As the Director, Leasing Hub, you will lead the enterprise-wide strategy and operations for the centralized Leasing Hub function, driving innovation and ensuring alignment with organizational goals. In this role, you will be responsible for delivering measurable impact on revenue growth, enhancing customer experience, and enabling scalability across the business. Success requires a strategic mindset that fosters collaboration and innovation, the ability to achieve operational efficiency and financial results, and a commitment to developing talent while cultivating a high-performance culture.8+ years in customer service, centralized operations, or related field, with at least 4 years in multi-team leadership or senior management roles.Experience influencing executive stakeholders and managing budgets.Proven ability to lead organizational change and scale operations.Strong strategic thinking and ability to translate business objectives into operational strategies and measurable outcomes.Excellent communication, collaboration, and leadership skills.Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.If you have a disability and need an accommodation or assistance with the application process and/or using our website, please a drug-free workplace.Cortland participates in e-verify to verify the employment status ofall persons hired to work in the United States.

Created: 2025-12-03