Senior Enhanced Care Manager

Overview Seeking: compassionate individuals looking to help make a difference If you are passionate about making a difference in someoneu2019s life and want to work for an organization that appreciates and recognizes their employeeu2019s success, we encourage you to apply today Seeking aFull Time Senior Enhanced Care Manager on our Watertown Corps Team Our Full Time opportunities offer: u00b7 Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time u00b7 Employer funded Pension Plan (company contributions begin after 1 year of continuous employment) u00b7 Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles u00b7 Company Paid Basic Term Life Insurance for Employee u00b7 Long Term Disability Insurance u00b7 Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life u00b7 Flexible Spending Account u00b7 Eligibility for Federal Student Loan Forgiveness Program u00b7 Tax Deferred Annuity (403B) u00b7 Christmas Bonus u00b7 Wireless discount for Verizon customers u00b7 Free parking SCOPE AND PURPOSE OF POSITION:Senior Enhanced Care Manager will serve as coordinator of Care Manager team and as the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs). Senior position will include monitoring schedules and assisting oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. Will coordinate directly with the Headquarters team to identify areas of improvement and received technical assistance to support the project. Senior will also provide Care Management and is responsible for providing service to the Member throughout the social care journey including conducting screening, eligibility assessments, managing referrals, completing direct assistance and follow-ups to address outstanding needs. This position is community and office based, requires collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. This position requires strong communication and organizational skills, willingness and ability to operate in various environments including high-volume social service agency setting. Prefer candidate with previous leadership experience. Minimal travel may be required to other Salvation Army locations for on-site service. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Senior Care Manager Responsibilities:u2022 Provide oversight and direction to the SCN Care Management team.u2022 Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non-local Salvation Army Centersu2022 Monitor CM teamu2019s data entry and complianceCare Manager Responsibilities:u2022 Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers, including screening, assessment, social care plan, and direct service delivery related to specific health-related social needs as identified by Social Care Network.u2022 Manage incoming referrals for enhanced HRSN services, within required timeframes, to ensure successful and timely connections are made for community members.u2022 Assess clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.u2022 Maintain caseload levels to sustain position through SCN billable activities within 3 monthsu2022 Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required.u2022 Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services (Level 2) and/or existing federal, state, and local resources (Level 1).u2022 Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement.u2022 Document progress notes and action taken with each referral and service provision. Provide accurate and complete data entry consistently via the SCN client database platformu2022 Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; some/minimal travel to other Salvation Army sites as neededu2022 Engage Corps leadership team, case management staff and food program staff as neededu2022 Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.u2022 Complete all initial and ongoing trainings as required for SCN; participate in annual professional development trainingu2022 Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetingsu2022 Adhere to Salvation Army Policies and Procedures Qualifications SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:u2022 Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, collaborative and cooperative approach and dependability required.u2022 High level of confidentiality and discretion, good judgment and critical/proactive thinking are essential.u2022 Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervalsu2022 Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and othersu2022 Must demonstrate empathy and compassion through action and speech.u2022 Good organizational skills and attention to details.u2022 Good computers skills including Microsoft Word, Outlook, and Excel.u2022 Ability to work effectively with minimal daily supervision and guidance.u2022 A valid driver's license that meets The Salvation Army insurance requirements. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Job LocationsUS-NY-Watertown Job ID 2025-14704 Category Social Services Compensation Total compensation exceeds the stated base annual salary (or Hourly rate) range. Compensation Min USD $24.75/Hr. Compensation Max USD $26.35/Hr. Type Regular Full-Time

Created: 2025-12-03