Help Desk Supervisor - TS/SCI w/Poly

Req ID: RQ211002 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Collaborating,Planning Ability,Special Projects Certifications: CompTIA Security+ CE CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK SUPERVISOR Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Supervisor and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT u25cf Handling GDIT personnel issues as they arise. u25cf Conducting Quarterly and Monthly Reviews u25cf Conducting Annual Reviews and Merit Increase notifications u25cf Actively participate in determining and launching tier 1 Goals u25cf Conducting Onboarding Check-ins (months: 2, 3, 4, 5, 6) u25cf Completing weekly GDIT timecard submissions and audits + Ensuring needed corrections and updates are applied when needed u25cf Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies. u25cf Ensuring coverage and maintaining Monthly Calendars (including Weekend & Holiday). When coverage is not available, providing direct coverage. u25cf Performing initial candidate interviews for both GDIT and Subcontractor technician positions. u25cf Perform initial candidate interview for technicians applying for team lead and trainer positions when/if applicable. u25cf Resolving higher level customer issues (including We Care items) and addressing any staff training issues that arise from these incidents. u25cf Monitoring and responding to low side Supervisor email for UWE team email, issues and user account issues. u25cf Approving Overtime (updating schedule and acknowledging email requests) when appliable. u25cf Research high level issues for Tier 1 OneNote submissions and /or to address system issues. u25cf Apply needed updates to: + Tier 1 Organizational Chart + Seating Chart + Schedules + ARS Groups + SupportIT Groups + Alert Rosters u25cf Ensuring that submitted systemu2019s renewals are updated correctly. Confirm with Team Leads monthly and address any non-syncing issues. u25cf Collect and report CWIP materials in order to obtain CWIP compliance for trainees and staff. Includes: + OJE Forms + 8570 Certificates + MS 100 OS Certificates u25cf Ensuring System error and updates are handling in at timely manner for all desk in 109 and Texas location + Ensuring that all assigned teams are claiming assets accordingly. u25cf Monthly updating of the Morale Board and the Safety Board (when needed). u25cf Wiping screen for Call boards when uncleared visitors access 109. u25cf Delegate tasks to/for Team Leads. u25cf Participate in communications with AM desk, Tier 2 Leads, Accounts Team, Telephony, SNOW, etc. u25cf Lead collaborations with other teams on the contract to help improve workflow processes. u25cf Updating Restricted Access Group for Trainers. u25cf Generate Blue Survey Dashboard Reports u25cf Generate & distribute Productivity Reports u25cf Ensuring that assigned Team Leads are performing necessary duties such as ticket audits, and VTB updates to employee records, and other duties. u25cf Reviewing Tier 1 ticket submissions for accuracy and address patterns of issues when needed. u25cf Other special projects as assigned. WHAT YOUu2019LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have: u25cf Education: Bachelor of Arts/Bachelor of Science u25cf Experience: 5+ years of related experience u25cf Security clearance level: TS/SCI w/Poly u25cf US citizenship required u25cf Shift: Monday - Friday 12pm-8pm or 2pm-10pm u25cf Location: Annapolis Junction, MD or Client Site, TX u25cf Required: CompTIA Security+ certification is required within 3 months of start date GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. u25cf Growth: AI-powered career tool that identifies career steps and learning opportunities u25cf Support: An internal mobility team focused on helping you achieve your career goals u25cf Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off u25cf Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and youu2019ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GREENWAY The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2025-12-03