Administrative Manager Associate

Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in . Michigan Medicine is comprised of over 30,employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*Basic Function and ResponsibilitiesThe Administrative manager associate of the EKG Ambulatory Care Unit (ACU) reports to the Administrative Manager Intermediate of the Domino Farms Cardiovascular Clinic, and partners with the Medical Director and Administrative Director of the Cardiovascular segment of the University of Michigan Medical Group (UMMG) for the overall performance and management of the EKG ACU.This position has dedicated effort to provide administrative leadership and operations management to the EKG ACU. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine. Essential FunctionsA. Care DeliveryImplementation of clinical care model, guidelines and standards of care at ACU levelIdentification non-provider staff complement at the clinic/ACUReview visit/productivity data to identify potential revisions to the staffing modelOversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, staff interface with providers, check-out, and call activityPilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.B. ACU OperationsSupervision and direction given to operational administrative and clinical staff and engagement in their professional developmentOversees the day-to-day operations of the ACUEnsures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicableLeads onboarding of new providers and support staff into the clinicHandles hiring/discipline and firing of clinical support and admin staff in their respective clinicEvaluates clinical support and admin staff in collaboration with the triad leadership teamProvides feedback on operational issues involving providers in the ACUManages routine clinic operations (e.g., scheduling, billing, referral management, etc.)Provides feedback/supervision/support/performance evaluation of assigned ACU staffDevelop and oversee efforts to recognize and incentivize staff excellenceIdentify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operationsC. Collaboration with Centralized Support ServicesCollaborate with IT for required support services at the ACU levelWorks regularly with support services functions to ensure operational goals are metD. Space ManagementMonitor and allocate space utilization within the ACUsIdentify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipmentE.Patient CareDevelop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementationAddress and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvementsOversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)Collaborate with the Medical Director to review incident reports and ensure appropriate follow-upF.Clinical PerformanceEstablish performance goals with ACU in alignment with UMMG goalsResolves clinical and operational problems at the ACU levelG. Operational and Financial PerformanceCommunicate performance metrics regularly to provider and staff in the clinicsMonitor operational and financial performance metrics at the ACU level and support continuous improvementIn collaboration with triad leadership, establish ACU level financial plan for upcoming yearPrepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where neededH. Core ResponsibilitiesRegularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.Evaluates supporting function operations, identifying areas for improvementIdentify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadershipRepresent UMMG on committeesAttend and provide leadership within the ACU Leadership and Site Leadership MeetingsFoster collaborative environment by nurturing team-based care in a positive collegial and professional mannerDevelop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as neededParticipate actively and provide data, action planning and other administrative leadership to the periodic, weekly and monthly meetingsEngage operations oversight role over additional ACUs to support effective service line engagement across the enterprisePerforms other duties as assignedRequired Qualifications*Bachelor's degree in health or business administration and considerable professional experience with reasonable prior management, supervisory or team lead experience.1 to 3 years of supervisory experienceDemonstrated ability to facilitate teamwork necessary to leverage day to day operations. Demonstrated effective communication, interpersonal and conflict management skills. Demonstrated skill in change managementDesired Qualifications*5 years or more management/supervisory experience is preferred. Knowledge of the University of Michigan policies and procedures. One or more years of experience in ambulatory care.Demonstrated experience with process improvementFamiliarity with University policies, procedures and electronic systemsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the

Created: 2025-12-04