Sr. Professional Service Engineer

The Sr. Professional Service Engineer is responsible for managing complex technical aspects of network deployment and operations for large enterprise multi-vendor networks, while collaborating with project teams to improve service delivery and mentoring TAC engineers to enhance their technical skills. Skilled in delivering on-site and remote professional services, including design, installation, troubleshooting, and analysis. Ability to provide senior level technical support remotely, case management, and experience as a technical escalation point of contact.Essential Duties and Responsibilities:Project Implementation and PlanningComplete project task items per defined Statement of WorkDocument work items for SOW submission to clientsWork with the Sales, TAC, and Allied Telesis Development organizations on supporting customer network, Product and Monitoring requirementsProvide on-site project leadership and directionDevelop, optimize, and document project technical configurations and templatesDevelop, optimize, and document project deployment plans and processesPerform product testing of new product prior to US LaunchParticipate in Controlled Introduction of new product and software rolloutParticipate in 24 x 7 x 365 support coverage scheduleUp to 25% travel requiredShare knowledge and contribute to projects across all PS ongoing projectsAssist L2/L3 with issue isolation and troubleshootingConduct customer training seminarsCommunicate with internal organizations and customers on project status and requirementsEducation / Training:Bachelor’s degree in a technical or related field. Ability to manage technical resources to meet business and revenue objectivesDemonstrable educational continuum of technology and industry certificationExcellent interpersonal and organizational skills, diplomacy, and positive attitudeCCNP preferredExperience, Skills & Abilities:Very strong understanding and recognition of network level protocols such as TCP and UDPExtensive experience with Network Monitoring Tools and their use.Experience with multiple vendor network equipment, configuration, and fault isolationAbility to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management7 or more years experience in a technical role with 5 or more years with customer facing experienceMulti-disciplinary technical knowledgeStrong communication skillsHas intermediate to expert knowledge level in all of the following:Ethernet networks at Layers 1- 4 of the OSI ModelInternet, Voice and Video ServicesNetwork ManagementServer and OSNetwork SecuritySwitching and Routing ProtocolsNetwork Design and Architecture

Created: 2025-12-04