Senior Technical Support Specialist

We are seeking a Senior Technical Support Specialist with 6+ years of experience to be part of our team in our Corporate Headquarters in West Palm Beach, FL. In this position, you will be responsible for supporting users locally and remotely with IT-related issues. At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven environments, all while having fun and enjoying the work they do. We work to stay ahead of the curve by investing in the latest tools and technology. As one of the nation’s top consulting firms, we consistently strive to promote efficiency, cultivate a culture our associates can proudly embrace, and empower our associates to advance their career growth at WGI, and beyond.WGI is always looking for remarkable individuals to join our team and help us grow in our vision. If you think you are an innovative, self-motivated team player and want to shape your community, join our WGI team today!WGI offers a complete Benefits package including: Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays, HSA with company contribution, Pet insurance, and Employee assistance program.#LI-onsiteSetup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructureDeveloping training materials and proceduresInstructing users on the proper use of the corporate networkMaintaining hardware/software inventoryDocumenting policies and proceduresHardware/software evaluationsRunning backup and recovery jobs as requiredSpecialized IT projects as requiredBachelor’s degree in Management Information Systems or Technical CertificationsAnd 6+ years related experience Must be available to travel to multiple office locationsBuild, configure, and troubleshoot PC’s in a Windows network environment (Apple Mac experience in a Windows environment a plus)Working knowledge of Windows Servers, Windows OS, and VMwareInstall and support enterprise wide applications (e.g. Microsoft Office)Install and configure new printers/copiers/plotters and other peripheral equipmentWork with management and end users to establish requirements for new systems or modificationsKnowledge of Network Infrastructure a plus.Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of actionExcellent oral and written communication skillsSelf-motivated team player who works well independentlyUse AI to enhance job performance and effectiveness.Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visasPhysical Demands:The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting. Hand-eye coordination is necessary to operate a computer, keyboard and mouse. Use of a telephone headset will allow for virtual communication with team members through Zoom and/or Microsoft Teams. While performing the duties of this job, the employee is often required to sit for prolonged periods, use hands/fingers to handle, feel or operate objects, tools or controls and reach with hands and arms, speak and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over the sponsorship of employment visasIf you have what it takes to join our growing organization and want to be part of a dedicated team, please apply today. In return, WGI provides a competitive salary and an outstanding work environment. WGI is anEqual Opportunity Employer/Veterans/Disabled.

Created: 2025-12-04