Information Technology Specialist 1 (End User Services)...

NY HELP Yes Agency Insurance Fund, State Title Information Technology Specialist 1 (End User Services) (NY HELPS) Occupational Category I.T. Engineering, Sciences Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $57764 to $72630 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Suffolk Street Address 8 Corporate Center Drive 1st and 2nd Floors City Melville State NY Zip Code 11747 Duties Description Responsibilities include, but are not limited to:u2022 Provide remote technical support via the Service Desk for NYSIF staff and external customers.u2022 Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.u2022 Image computers.u2022 Provide new employee onboarding support.u2022 Configure mobile devices.u2022 Support all ITS Teams with hardware deployments, installations and system maintenance. u2022 Create and maintain user and instructional documentation. u2022 Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.u2022 Ability to engage in good customer service skills when working with end users.u2022 Ability to lift at least 25 pounds. Minimum Qualifications Minimum Qualifications:u2022 Reachable on current Civil Service eligible list for this title; ORu2022 One year of permanent, competitive class service as an Information Technology Specialist 1; or, one year of permanent, competitive class service in a title eligible for transfer under Section 70.1 or Section 52.6 of the Civil Service Law. Eligible titles include, but arenu2019t limited to: Program Aide, Office Assistant 3, Office Assistant 3 Calculations; ORu2022 60 semester credit hours including or supplemented by 15 semester credit hours in computer science; OR u2022 One year of experience in information technology.Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications. Additional Comments Please note, the salary range shown includes location and/or geographic pay. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.Fringe Benefits: u2022 Competitive Compensation.u2022 Future Career Growth Potential. u2022 Open and Supportive Team-Based Environment.u2022 Plentiful Vacation, Personal, and Sick Leave Accruals. u2022 Paid State and Federal Holidays.u2022 Full Medical, Vision, and Dental. u2022 Retirement Options. u2022 Public Student Loan Forgiveness (PSLF).u2022 Possibility of Telecommuting, Flextime, and Alternative Work Schedules.NY HELPS Program:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NYSIF Commitment to Diversity, Equity, and Inclusion:The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIFu2019s Reasonable Accommodations mailbox at . #li-dni Some positions may require additional credentials or a background check to verify your identity. Name Kayla Burns Telephone Fax 518-437-1618 Email Address Address Street 15 Computer Drive West City Albany State NY Zip Code 12205 Notes on Applying Please submit application materials to , referencing the Vacancy ID# in your subject line.

Created: 2025-12-04