Customer Service Representative

Description We are seeking a dedicated Customer Service Representative to join our team in Richfield, Ohio. This contract-to-permanent position plays a critical role in ensuring seamless interactions with fleet contractors and carriers. The ideal candidate excels in fast-paced environments, is highly detail-oriented, and is committed to delivering outstanding customer service. Key Responsibilities: + Provide attentive and professional communication to independent contractors and external carriers, promoting a positive interaction experience. + Address basic questions, concerns, and issues from contractors, resolving or escalating as necessary to ensure satisfactory outcomes. + Proactively monitor active shipments, identify potential disruptions, and take appropriate steps or communicate with customer service teams to ensure timely resolutions. + Accurately record all relevant contractor, driver, and carrier interactions in the freight management system for comprehensive documentation. + Manage multiple priorities and adapt to evolving demands in a dynamic work environment. + Effectively listen and respond to fleet needs to support operational goals. + Assist with other duties as assigned to help meet overall business objectives. Requirements u2022 Previous experience in a customer service or call center role, preferably handling inbound and outbound calls. u2022 Proficiency in Microsoft Office Suites and other relevant software tools. u2022 Strong organizational skills with attention to detail and accuracy. u2022 Ability to prioritize multiple tasks effectively in a high-pressure environment. u2022 Excellent verbal and written communication skills. u2022 Familiarity with order entry processes and shipment monitoring systems. u2022 Problem-solving skills and the ability to escalate issues appropriately when required. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-04