Quality Control Servicing Analyst

Come join our amazing team and work remote from home The Quality Control Servicing Analyst will be responsible for independently conducting audits of the servicing business units and its affiliates, are in compliance with internal policies and procedures, federal, state, local, and governmental regulatory requirements, and investor/agency/product specific guidelines. Also, ensure that all fraud red flags are identified and fully investigated, and findings are reported, and corrective action is taken. Perform all duties in accordance with the company's policies and procedures and all applicable US state and federal laws and regulations. The target pay for this position is $27.00 - $29.00 an hour. What you'll do: u2022 Conduct scheduled monthly, quarterly, and semi-annual audits on all loan servicing operations business processes and procedures from collections to REO; including but not limited to loan level detail review, control testing, draft and complete audit exception/citation detail and all rebuttal response and support, documentation retrieval, and back-up audit file creation. u2022 Perform OFAC reviews to ensure compliance with federal regulations and company policies. u2022 Validate exception/citation testing and maintain exception issue log tracking and trends. u2022 Conduct audits accurately, ensure proper controls are in place to reduce losses and in accordance with established audit timelines and standards. u2022 Meet with department managers to discuss findings and ensure that where deficiencies are noted that corrective action plans are implemented to remediate those deficiencies in a timely manner. u2022 Identify exception and performance trends and assist in the exception/dispute review and audit rebuttal process. u2022 Complete default servicing fraud investigations and suspicious activity reviews as well as provide investigation support. File Suspicious Activity Reports as required. u2022 Create and maintain documentation of processes, reports, applications, and procedures as per department policy. u2022 Track all completed audits and monitor scores in the quality control system of record. u2022 Review areas of non-compliance and making recommendations on changes to company policies and procedures to ensure compliance for both new requirements as well as external audit findings. u2022 Escalate matters of continued non-compliance and/or recommendations for improvement to quality control leadership team. u2022 Perform compliance testing of new processes implemented and conduct routine compliance monitoring. u2022 Participate in monthly compliance meetings and assist with special audits, as necessary. u2022 Perform other duties and projects as assigned. What you'll need: u2022 High school diploma or equivalent work experience. u2022 Five (5) or more yearsu2019 experience in mortgage loan servicing. u2022 Two (2) years of Loan Servicing auditing or compliance experience preferred. u2022 Experience with compliance requirements (i.e., FHA, USDA, VA, FHLMC, FNMA) a plus. Our Company: Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope youu2019ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: . What We Offer: + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so youu2019ll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: . California Privacy Notice: # LI-GV1Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Created: 2025-12-04