Customer Service

Description We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment. Responsibilities: u2022 Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly. u2022 Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues. u2022 Provide accurate and detailed information about financial products and services to customers. u2022 Maintain thorough documentation of customer interactions in the organization's system. u2022 Collaborate with team members to deliver seamless and consistent customer experiences. u2022 Analyze account details to identify customer needs and recommend suitable banking solutions. u2022 Uphold confidentiality and adhere to banking regulations while handling sensitive customer data. u2022 Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries. u2022 Offer solutions to enhance customer satisfaction and build long-lasting relationships. Requirements u2022 At least 2 years of experience in a high-volume call center, preferably within the banking industry. u2022 Proficiency in computer applications, CRM software, and call center systems. u2022 Excellent verbal and written communication skills. u2022 Ability to remain calm and efficient in stressful situations with high call volumes. u2022 Strong problem-solving abilities and conflict resolution skills. u2022 Demonstrated patience, empathy, and active listening capabilities. u2022 Familiarity with banking products, services, and processes is a significant advantage. u2022 Reliable attendance and a commitment to maintaining a consistent schedule. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-04