Director of Customer Experience

Description Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills. What you get to do everyday u00b7 Account/Database Management u00b7 Order Management u00b7 Resolve customer inquiries/billing disputes u00b7 Develop and implement customer service strategies u00b7 Oversee training and research programs u00b7 Collaborate cross-functionally with other departments u00b7 Troubleshoot data performance inquiries u00b7 Train, Coach, and Mentor Customer Service Team Requirements The ideal Director of Customer Experience will have a Bachelors degree in Business Administration. Other requirements for the Director of Customer Experience role include and are not limited to: u00b7 5+ years of Customer leadership experience u00b7 MUST have experience working with sales teams as well as customer service teams u00b7 Knowledge of KPIu2019s, employee relations, etc. u00b7 Strong analytical skills and ability to interpret customer data u00b7 Proficiency with CRM systems, customer feedback platforms, and customer analytics tools For more information on this Director of Customer Experience role and other full time accounting and finance opportunities, please contact us at 484.214.2682 and reference JO#03710-0013258502. Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-04