Lead Coordinator

Position Summary A Penske Lead Transportation Support Services Coordinator provides day-to-day support and first point of escalation for all TSS Associates. In addition to performing any of the tasks expected of a TSS Coordinator, they may also monitor workload levels, perform task assignments, assist management with specific needs, ongoing training of associates, and handle overflow customer issues for the Supervisor. Shift: 4/10 Rotating Schedule 2nd Shift 1pm - 11:30pm 3rd Shift 9:30pm - 8am Responsibilities: u2022 Acting as subject matter expert to TSS Associates on the floor and perform TSS duties if necessary u2022 Assist in mentoring new and existing TSS Associates and ensure junior Associates are seated with senior Associates as necessary. u2022 Assist Management in monitoring calls, perform quality audits, and carry out special requirements u2022 Provide follow up to internal and external customer requests through email and by phone u2022 Assist Supervisor in managing TSS Associates' breaks, lunches, work assignments, etc. u2022 Other duties and tasks assigned by supervisor or manager Qualifications: u2022 High School Diploma or equivalent required u2022 1-2 years of previous customer service experience required u2022 1-2 years of call center experience, dispatch, and/or other trucking industry experience required u2022 Must have strong analytical and problem-solving skills u2022 Strong customer service skills and must be customer oriented u2022 Ability to develop a team required u2022 Must have strong written and verbal communication u2022 Intermediate computer literacy required u2022 Must be a self-starter and be able to act independently and make decisions u2022 Must have a strong sense of urgency u2022 Regular, predictable, full attendance is an essential function of the job u2022 Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required. Physical Requirements: u2022 The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022 The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. u2022 While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. u2022 Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Function: Administrative Support Job Family: General Administration Address: 100 Kachel Boulevard Primary Location: US-PA-Reading Employer: Penske Logistics LLC Req ID: 2512585

Created: 2025-12-04