Onboarding Success Manager, Ford Pro Solutions

Onboarding Success Manager, Ford Pro Solutions We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, weu2019re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. What you'll do... As an Onboarding Success Manager,you will provideabest-in-class experience as you work with a diverse set of companies across the North American market to ensure they have the foundations needed to maximize the value of Ford Pro Telematics, Charging and Fleet Management Softwareto optimizetheir fleet operationu2019s needs. A successful Onboarding Success Manager has exceptional communications skills, a fierce drive to succeed,and a genuine passion for helping people. This is an integral role within the company where you act as a conduit between customers and key decision makers internally. This requiresstrong project management andstrongleadership skills,as you will coordinate the strategic and technical-operational aspects simultaneously. Youu2019llserve as the customeru2019sprimary point of contact during their onboarding journey and serve as an onboarding resource for our customers. You will partner with the customerto advise and guide them in the set-up and adoption of Ford Pro Solutions, which will include telematics, charging and fleet management. You'llinterfacewith various customer stakeholders and be accountable tosecure a successful onboarding journey andtoincrease customer loyalty. + Act as the key contact for the client post-sale in order to implement the solution(s) into their operational environment effectively.This may be done via emails, phone calls, web meetings, etc. + Managethe onboarding experience and interact with the clientand key internal resources to ensure all key milestones are met (including assisting customer with initialproduct set-up and training on how to use them). + Leverage analytics to proactively reach outto the onboarding customer base, to improve product adoption and ensure their success with the application throughout the onboarding lifecycle + Continuously improve the process by ensuring customer feedback is received and usedto help the team generate and execute ideas to enhance overall customer onboarding success + Build customer relationships tounderstand their business needs and be able to increase their ROI of the solution(s) + Cross-functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners + Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues + Focus on increasing product adoption and revenue, as well as proactively managing churn results and customer satisfaction + Provideupdates on new features or functionality for contracted services; identifyopportunities to educate customers on existing and new Ford Pro Intelligence products + Demonstrateexceptionalcustomerservicebyprovidingconsistent, timelyand accuratecustomersupport + Attainestablished objectivesregarding quality targets, productivity, andcustomer file maintenancewithin our CRM Responsible to ensure customer health is maintainedthrough product utilization, invoicing/payment,and overall satisfaction You'll have... + Bachelor's degree or equivalent combination of relevant education and experience. + 4+yearsofwork experience in a customer-facing role, going above and beyondto ensure the customersu2019 needs are met + 1+ years of experience utilizinga CRM tool (i.e.Salesforce) Even better, you may have... + Experience in software implementations with a focus on fleet telematicsor fleet management softwareis preferred + Experience working with Dealers or Commercial Fleet customers in a sales or service capacitypreferred but not required + Analytical u2013 ability to synthesize information to understand issues and solutions + Critical Thinker u2013 Ability to use logic and reasoning to identifythe strengths and weaknesses of alternative solutions, conclusionsor approaches to problems + Highly Organized u2013 Ability to multi-task and handle multiple ongoing projects at one time. + Detail Oriented u2013 Understands that the details matter and that these details can build client trust, appreciationand respect + Flexible u2013 Comfortable working in a fast-paced environment. Willingnessto absorb team membersu2019 input and change direction when needed + Clear Communicatoru2013 ability to write and present effectively in a remote environment, + Adaptable u2013 ability to respond to changing circumstances and to manage, solve problems, and providesolutions in a climate of ambiguity You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderu2026or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Yearu2019s Day + Paid time off and the option to purchase additional vacation time. This position is a salary grade 7. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote #LI-MK1 Requisition ID : 55430

Created: 2025-12-04