Veterinary Client Service Representative

Client Service Representative: Part Time VCA Delaware Valley Animal Hospital is seeking a part time Client Service Representative to join our team. Experience in a veterinary clinic is preferred, but not necessary. Willing to train the right individual, but the qualified candidate should be able to handle busy phones, and at times, a somewhat fast paced environment. This is a part time position, approximately 20 hrs a week. The schedule will require a combination of days, evenings and Saturdays. The successful candidate will enjoy people, be very dedicated to delivering great customer service, be a team player, and must be extremely reliable. Why We Need You Our practice is growing and we need to expand our support staff. Main duties and responsibilities: The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Placing outbound calls for follow-ups and reaching out to prospective clients. u2022 Presenting and explaining fees, including processing payments. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing electronic medical records, reports, and correspondence. u2022 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. Thank you for taking the time to read about our job opportunity If you feel that you would be a good fit for this position, please submit your cover letter and resume today All resumes will be reviewed, and qualified applicants will be given careful consideration. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Created: 2025-12-04