Assistant Manager

Company Info:u00a0 Monrou2019s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.u00a0 Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each companyu2019s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.u00a0 Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.u00a0 Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be Americau2019s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. Weu2019re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Destination Monro -Your Career is Here About The Role:u00a0 The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monrou2019s performance and profitability goals.u00a0 This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.u00a0u00a0 Responsibilities:u00a0u00a0 u00b7Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairsu00a0u00a0 u00b7Help achieve Monrou2019s sales goals by properly informing and recommending tire and service products and sales promotions.u00a0 u00b7Attend to all guest needs in areas of sales, service, complaints, and adjustments.u00a0 u00b7Build guest relationships to maximize customer satisfaction, loyalty, and retention.u00a0 u00b7Assist technicians in conveying repair and service needs to guests.u00a0 u00b7Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. u00b7Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.u00a0 u00b7Provide direction and oversight to other technicians and assist where needed with services/repairs.u00a0 u00b7Assist in organizing the storeu2019s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.u00a0 u00b7Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.u00a0u00a0 u00b7Perform Store Manager functions as business needs dictate.u00a0 u00b7Perform other duties as assigned and required by direct supervisor.u00a0 u00a0 Qualifications:u00a0u00a0 + High School Diploma or equivalentu00a0u00a0 + Minimum of two years retail experience, or the equivalent combination of education and experience.u00a0u00a0 + Ability to work flexible hours, days, evenings, weekends, and holidays.u00a0 + ASE certification and State Inspection License (where applicable) preferred.u00a0 + Ability to influence and motivate a team to achieve set goals and objectives.u00a0 + Ability to problem solve, manage inventory, merchandising, and customer service.u00a0 + Communications skills to effectively communicate with teammates and guests.u00a0 + Complete all Monro required training with the guidelines and timing provided.u00a0 + Must possess a current valid driveru2019s license and have a satisfactory Motor Vehicle Report (MVR)u00a0and have the ability to operate customeru2019s vehicles to conduct test drives. Profile Summary:u00a0 + Capable of performing basic automotive maintenance, repair, and tire servicesu00a0 + Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.u00a0 + Ability to interpret and execute instructions furnished in written, oral, and diagram formats. + Excellent customer service skillsu00a0u00a0 + Strong sales orientation and customer focusu00a0 + Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.u00a0u00a0 + Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.u00a0 Work Environment & Physical Requirements:u00a0u00a0 This job operates in an automotive shop environment.u00a0 The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to:u00a0 + Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.u00a0 + Frequent standing and walking for long periods of time.u00a0 + Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.u00a0 All your information will be kept confidential according to EEO guidelines. Benefits:u00a0 + Performance based incentivesu00a0 + Paid vacation and holidaysu00a0 + Reimbursement for ASE Certificationsu00a0 + Reimbursement for State Inspection Licenses, where applicableu00a0 + 401keligibility immediately upon hire + Direct Deposit + Employee Discounts + Healthcare, Vision, and Dental + Employee Access Perks + Career Advancement Opportunities This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbentu2019s supervisor at any time based upon the Companyu2019s needs.u00a0u00a0 Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.u00a0 u00a0 Your next Destination Growth Opportunity: At Monro weu2019re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammatesu00a0receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard tou00a0race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2025-12-04