Enterprise Support Manager, ES - Amazon Dedicated ...

DescriptionApplication deadline: Feb 5, 2026 Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities. The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services weu2019d like to talk with you You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team: Manages assigned Enterprise accounts and oversee support cases Completes analysis and presents periodic reviews of operational performance to customer Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning Makes recommendations on how new AWS offerings fit in the company architecture Advocate for customer features and requirements within AWS (be their voice internally) Participates in customers meetings (onsite or via phone) Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns. Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. About the team The Americas Public Sector (AMER-PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them. This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance. A day in the life Manages assigned Enterprise accounts and oversee support cases Completes analysis and presents periodic reviews of operational performance to customer Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning Makes recommendations on how new AWS offerings fit in the company architecture Advocate for customer features and requirements within AWS (be their voice internally) Participates in customers meetings (onsite or via phone) Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns. Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve. Basic Qualifications- Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional) - 6+ years of technical engineering experience - 4+ years managing technical teams - Current, active US Government Security Clearance of Top Secret or above - Passionate about customers and new technology - Experience working with enterprise software companiesPreferred Qualifications- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - 4+ years of professional work experience, or experience with AWS services or other cloud offerings - Experience positioning and selling innovative solutions to new and existing customers and market segments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. For salaried roles, your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . Colorado $169,000 - $228,600 annually National $152,100 - $262,800 annually

Created: 2025-12-04