Senior Manager IS Applications, Laboratory *Virtual

DescriptionSenior Manager IS ApplicationsProvidence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Lead the future of healthcare technology As Senior Manager of IS Laboratory Applications at Providence, you'll be the strategic powerhouse behind delivering innovative, reliable, and user-friendly application solutions that empower caregivers and transform patient care. You'll build strong partnerships with senior leaders and industry experts, champion service excellence, and drive alignment across business and clinical teams. From shaping strategy and optimizing processes to inspiring top talent, you'll ensure applications perform at their peak and deliver measurable impact. If you thrive on collaboration, leadership, and turning vision into reality, this is your opportunity to make a difference at scale.Providence supports 100% virtual work for residents located in the following areas:AlaskaWashingtonOregonMontanaCaliforniaTexas: LubbockTexas: LevellandTexas: PlainviewEssential Functions:Support and maintain critical healthcare applications, including Epic Beaker, WellSky Transfusion, Telcor, and related systems, ensuring optimal performance, troubleshooting issues, and implementing enhancements as neededBuild strong partnerships with senior leaders, key business stakeholders, and IT industry contacts to leverage best practices and stay ahead of emerging technologiesChampion service excellence by defining, delivering, and continuously improving core application services that empower caregivers and the enterpriseDrive alignment and results by ensuring the applications division supports IS services effectively and collaborates with business and clinical leadership to achieve organizational goalsSet clear expectations for IS strategies and projects, ensuring measurable outcomes are defined, tracked, and communicatedLead strategic solutions by working with executives, senior leaders, and diverse stakeholders to deliver user-friendly, effective technical solutions that advance business and clinical objectivesMonitor performance of applications and services using defined KPIs to ensure optimal resultsManage resources for applications, staff, and services, partnering with leadership to meet IS financial targetsEnsure compliance with policies and procedures impacting all of PSJHBuild and inspire teams by attracting, developing, and retaining top talent to deliver exceptional application managementExceed service standards by maintaining operations that meet or surpass SLAs, OLAs, and KPIsFoster collaboration across multidisciplinary teams, driving consensus and unified action plansResolve critical issues promptly, escalating when necessary to minimize impact on customers and operationsLead process optimization initiatives to enhance service delivery, increase value, and boost customer satisfactionUnderstand system interdependencies to ensure seamless integration and functionality across modules and applicationsRequired Qualifications:Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experienceUpon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement8 or more years of Healthcare or Information Services experience6 or more years of Leadership experience3 or more years of experience working in a healthcare

Created: 2025-12-04