Guest Services Supervisor

Job Title: Guest Services Supervisor Department: Guest Services - Operations Reports To: Director of Events / Event Services Coordinator Supervisors: Ushers, Ticket Takers, Guest Services Representative FLSA Status: Hourly/ Non-Exempt Pay Rate: $21.27 SUMMARY: Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest-related incidents, ensures guest are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members. MAJOR RESPONSIBILITIES: + Direct staff on duties and assign to appropriate work location. + Provide assistance to any Guest Services Staff member. + Ensure all incident reports are completed accurately and completely according to company standards. + Provide excellent customer service to all guests by remaining calm and courteous. + Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws. + Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior. + Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc. + All other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES: + At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred. + Must be able to stand, walk and climb stairs for the duration of the shift. Shifts generally last 6-8 hours. + Must be able to work nights, weekends and holidays in addition to normal business hours. + Must be able to communicate effectively, written and verbal, in English. + May be exposed to adverse weather conditions. + Must be able to multi-task and work well under pressure in a fast-paced environment. Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame. TO APPLY: Applications can be found at ( Kate Anderson u2013 HR Designee accesso ShoWare Center 625 W. James St Kent, WA 98032 Fax No. (253) 856-6713 EMAIL: Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706. ASM Global/accesso ShoWare Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Created: 2025-12-04