Operations Team Lead - US Wire Investigations

Operations Team Lead - US Wire Investigations Richmond, Virginia;Scranton, Pennsylvania To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge ( Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammatesu2019 physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. Responsibilities: + Resolves day-to-day problems and executes deliverables within the business unit + Provides functional expertise knowledge to projects or initiatives relating to the business unit + Manages team workload and provides general oversight and direction to team + Maintains internal, operational, and financial controls and works within risk appetite of the business unit + Reviews processes to ensure they are efficient and implements process improvement opportunities Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. + Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. + Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. + Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the u201cwhyu201d and connects contributions to business results. + Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. + People Manager & Coach: Knows and develops team members through coaching and feedback. + Financial Steward: Manages expenses and demonstrates an owneru2019s mindset. + Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. + Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Skills: + Attention to Detail + Collaboration + Customer Service Management + Customer and Client Focus + Fraud Management + Active Listening + Administrative Services + Business Operations Management + Data Collection and Entry + Quality Assurance + Client Management + Coaching + Performance Management Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your

Created: 2025-12-04