Senior ServiceNow Administrator

Senior ServiceNow Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity: CACI are seeking a Senior ServiceNow Administrator to provide advanced operations and maintenance (O&M) support for a large-scale federal ServiceNow environment. This senior role oversees the stability, performance, and optimization of both standard and custom ServiceNow applications, ensuring the platform meets evolving mission and business needs. The ideal candidate will combine technical depth with operational discipline to lead environment management, troubleshoot complex issues, and guide configuration best practices. Responsibilities: u2022 Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications. u2022 Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments. u2022 Manage user access controls, roles, and permissions consistent with federal security and governance requirements. u2022 Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams. u2022 Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards. u2022 Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality. u2022 Collaborate with functional teams to implement new modules and features aligned with mission objectives. u2022 Maintain comprehensive system documentation, SOPs, and configuration baselines. u2022 Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies. u2022 Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff. Qualifications: _Required:_ u2022 Bacheloru2019s degree in Computer Science, Information Systems, or a related field. u2022 15+ years of progressive IT experience, including 7+ years administering ServiceNow in an enterprise or federal environment. u2022 Demonstrated mastery of ServiceNow ITSM, CMDB, and Service Catalog configuration and management. u2022 Deep understanding of ServiceNow platform architecture, security, and API/integration capabilities. u2022 Proven success performing instance upgrades, patch management, and system optimization. u2022 Strong scripting skills in JavaScript, Glide API, and Flow Designer. u2022 Excellent analytical, documentation, and problem-solving skills supporting mission-critical environments. _Desired:_ u2022 ServiceNow Certified System Administrator (CSA) u2014 required or must be obtained within 90 days of hire. u2022 ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, HRSD, or ITOM. u2022 Familiarity with Agile methodologies, ITIL v4 frameworks, and federal O&M processes. u2022 Experience supporting FedRAMP Moderate or High systems in compliance with FISMA and NIST 800-53 controls. - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youu2019ll be part of a high-performing group dedicated to our customeru2019s missions and driven by a higher purpose u2013 to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youu2019ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground u2014 in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ( ________________________________________________________________________________________ Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $105,100-$231,100 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Created: 2025-12-04