PC Support 1

Job Description This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners. u2003Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company. u2003Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues. u2003Ensures internal and external customer satisfaction at all times. u2003Identifies and implements improvements to enhance customer satisfaction on a continual basis. u2003Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed. u2003Performs software installations on all desktops/laptops, and End-User devices. u2003Performs software distribution tasks as required. u2003Update firmware on laptops, smart phones and MFPs. u2003Configure and active smartphones and tablets u2003Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. u2003Adheres to all standards for desktoplaptop and end-user devices and software platforms utilized on the MSC Network. u2003Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems. u2003Contributes to PC Support related documentation as required. u2003Performs appropriate change control procedures with regards to all PC Support systems. u2003Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals. u2003Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. u2003Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each. u2003Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment. u2003Ensures the confidentiality of sensitive information. u2003Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (. The EEOC

Created: 2025-12-04