Customer Service Representative, Physician Practice

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Responsibilities: u2022 Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices. u2022 Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patientu2019s visit to the office. u2022 Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services. u2022 Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily. u2022 Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning. PARDEE Other information: Required u2022 High school diploma or equivalent Preferred u2022 Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency 01.5360.0049 Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Hematology Oncology Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDEECANCR Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2025-12-04