Referral Coordinator

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Referral Coordinator assists patients with scheduling follow-on care as referred by a care provider. Responsibilities: u2022 Pulls referrals from fax or electronic work cue and logs appropriately for tracking purposes. Forwards referral to physician for review and approval. If referral is not approved, prepares and mails/faxes notification letter to referring provider. u2022 Once referral has been approved, contacts patient to conduct medical history interview and schedules first appointment. Initiates new patient checklist. Enters patient information into electronic medical record. Verifies insurance information for referral purposes as well as patientu2019s mailing address. Assists patient with special needs requests such as transportation, interpreter needs, etc. Prepares new patient appointment letter and packet; places it in outgoing mail by end of business day. If unable to reach patient after 2 attempts, prepares and mails notification letter to the referring provider. u2022 Ensures new patient file is complete and ready for patientu2019s initial appointment. Coordinates retrieval of patient medical files and other appropriate documentation from referring physician and/or current or past providers as needed. Coordinates completion of a patient consent for release of medical information from providers as appropriate. u2022 Answers, responds and documents phone calls, requests and questions from patients per policy in a timely manner. Accurately manages and redirects calls as appropriate. u2022 Assists with office support as requested, including scanning, filing, etc. Provides backup support for patient check-in/check-out as assigned. Offers support to office staff as approved and assigned by management. Performs other duties as assigned. PARDEE Other information: Qualifications Required u2022 Three (3) years of experience working in a healthcare practice or clinic setting. u2022 Prior experience with patient scheduling and referral coordination. u2022 Education or demonstrated proficiency with medical terminology. u2022 Experience with Electronic Medical Recordkeeping (EMR) systems. u2022 Effective verbal and written communication. u2022 Experience working in a customer service capacity. 01.5735.9438 Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD 2695 Hvl Rd Ste 200 Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: PARDARDEN Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2025-12-04