Contact Center Services Representative

Details: --> We have an outstanding Contract to Hire position for a Contact Center Services Representative to join a leading Company located in the Rockville, MD surrounding area.Pay Rate: $The representative will ensure that all applicants, recipients, spouses, attorneys, or other member representatives receive extraordinary service when he or she is communicating with the company via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service.Responsibilities:Answer incoming phone callsDocument phone calls in SharePointProvide information to callers from SharePoint and 2200Navigate and provide accurate information regarding the company websitesMonitor incoming calls and calls waiting via TaskeReceive and respond to incoming emails from company websitesPick up and handle messages from NightlineRoute calls to the appropriate individual or department when necessarySend a fax via RightFax when requested by the callerPrint 1099Rs and NEAP Statements when requested by the callerPerform special projects as requested by managementCreate Binbook letters related to phone callsEmployer IndexingProcess returned mail from various mailingsInput the change of address in the 2200Enter new participant information in the 2200Prepare new participant packagesCalculate estimates using the Expert SystemBasic Hiring Criteria:High school diploma or equivalentAccuracy - strive for the highest level of accuracy possible from the tools used and processes performedAdministrative - manage the workload assigned and inform the supervisor of the status of work assignedAnalytical - able to analyze status requests, applications, and inquiries received in written form or verballyCommunication - able to effectively and politely communicate with participants, other team members, and the supervisor via the telephone, in person, or in written correspondenceCreativity - able to find a solution to a participant's issueCustomer Service - possesses a true service-centered approach to the workDependability - ensure that attendance and timely arrival support the achievement of the team's goalsFlexibility - take direction with a minimal amount of disruptionInitiative/Motivation - demonstrate initiative in meeting team goals and show motivation towards service for participants and for team members Follow up on outstanding contacts and issues with little guidanceJudgment/Maturity - exercise good judgment and act in a mature manner while performing tasks assignedExercise maturity when in contact with the outside community, regardless of external behaviorDetermine quickly when a person contacting the company is a risk to himself/herself or othersKnowledge - possess knowledge of the processes performed by the teamKnow and implement proper procedures when in contact with a hostile or threatening party, either by phone or written correspondenceMath - compute all necessary numbers for processes performedProblem Solving - solve day-to-day problems and determine when these problems need to be escalated to the supervisor levelTeamwork - work as a member of the teamTechnical skills - perform all processes required of the teamOther - develop new skills as requiredBenefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance Details: --> Military connected talent encouraged to apply.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2025-12-04