Director, User Experience (Design Principal, ...

Director User Experience - ME06FE Weu2019re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals u2013 and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is hiring for impactful new roles in the Customer Office. This dynamic team is redefining how we understand, serve, and build trust with our customers by embedding customer-first thinking across the enterprise. As part of the Customer Office, you'll join a collaborative and innovative team that sets enterprise standards, drives strategic investments, and champions a culture where customer needs shape our decisions. If you're passionate about using customer intelligence to deliver frictionless, personalized experiences that make a meaningful impact, this is your opportunity to help shape the future of The Hartford.As Principal Experience Designer, Innovation at The Hartford, your ambition is to craft unparalleled, humanu2011centered experiences that connect people and foster trustu2014by convening smart, inclusive workshops that turn insight into action. The portfolio youu2019ll build wonu2019t just showcase artifacts; it will tell the story of how facilitation, synthesis, and decisionu2011ready storytelling set expectations for whatu2019s possible across journeys, channels, and operations. You understand that impact is measured not only by what ships, but by how it feels and what it frees customers and colleagues to do next. This role is for a builder of practice and cultureu2026someone who transforms moments of truth into differentiators and equips teams across the enterprise to do the same. This role reports to AVP, Head of UX and is based in Hartford, CT on a hybrid schedule (Tuesday, Wednesday & Thursday in office).RESPONSIBILITIES: + Lead, drive collaboration, and inspire crossu2011functional teams through highu2011impact facilitationu2014cou2011creating futureu2011state journeys, service blueprints, conceptual prototypes and experience principles that set a northu2011star vision and unlock decisive action. + Translate workshops into decisions: synthesize signal from research, data, and frontline insight into clear narratives, option sets, and phased roadmaps that balance customer value, business outcomes, and technical feasibility. + Anchor accessibility and inclusivity at every step. Employ equitable research and facilitation practices and embedding WCAGu2011aligned standards in concepts and deliverables. + Advance a reusable practice by codifying playbooks, canvases, and templates (e.g., alignment canvases, prioritization matrices, journey scorecards) so product, ops, marketing, CX, and technology teams can repeat and scale the methods. + Tell the story with clarity and energy and use exceptional storytelling to communicate the u201cwhy,u201d the tradeu2011offs, and the path to measurable outcomes to senior leaders and delivery teams alike. + Partner as a trusted advisor to product, engineering, data/analytics, business leaders, and fellow designers. Elevate designu2019s role and accelerating conceptu2011tou2011pilot cycles. + Adopt a datau2011informed approach. Define success signals (e.g., reduced avoidable contacts, increased selfu2011service completion, shorter cycle time), instrument the work with analytics partners, and iterate based on evidence. + Champion design culture and talent. Coach facilitators and designers, model healthy critique, and nurture a positive, innovative environment that attracts and grows topu2011tier talent. QUALIFICATIONS: + 10+ years in UX design, with 4u20135 years in a principal or strategic design role. + Proven expertise in leading design thinking workshops and experience strategy initiatives. + Mastery in inclusive facilitation, journey mapping, persona development, and synthesis. + Strong storytelling and visualization skills; able to communicate vision clearly across audiences. + Experience collaborating with senior leaders and cross-functional teams. + Familiarity with design tools (Figma, Mural, Adobe XD) and journey analytics platforms. + Deep understanding of accessibility standards and inclusive design principles. + Background in insurance or financial services preferred; ability to navigate complex domains required. + Portfolio demonstrating strategic design leadership and workshop facilitation required. ADDITIONAL INFORMATION: + Portfolio must accompany resume and contain details of project work and your role in that project. + This job is a full-time role based in our Hartford, CT office. There may be travel from time to time to other offices or for customer research purposes. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfordu2019s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $144,000 - $216,000 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us ( Our Culture ( What Itu2019s Like to Work Here ( Perks & Benefits ( Every day, a day to do right. Showing up for people isnu2019t just what we do. Itu2019s who we are u2013 and have been for more than 200 years. Weu2019re devoted to finding innovative ways to serve our customers, communities and employeesu2014continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, itu2019s these values that drive all of us to do more and to do better every day. About Us ( Our Culture What Itu2019s Like to Work Here ( Perks & Benefits Legal Notice ( Accessibility Statement Producer Compensation ( EEO Privacy Policy ( California Privacy Policy Your California Privacy Choices ( International Privacy Policy Canadian Privacy Policy ( Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice ( Hartford India Prospective Personnel Privacy Notice

Created: 2025-12-04