Front Desk Night Auditor

About UsCome join our winning hospitality team, we invite you to be part of Cleveland's future The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and againDon't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organizationWe value U.S. military experience and invite all qualified military candidates to apply.OverviewPerform the night audit operations for the front desk during 3rd shift (overnight) to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Assist with a warm welcome, anticipation of needs and a fond farewell for all guests who interact while on shift.Essential Duties and ResponsibilitiesEnsure a warm welcome, anticipation of guest needs and fond farewell for any guests who need service during the overnight shift.Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.Run audit reports/journals from the front office system, Point of Service and the computer.Make corrections and adjustments and handle all computer problems that might occur throughout the put into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day ply with attendance rules and be available to work on a regular basis.Work closely with the finance department on the proper running of processes and communicate regularly via email or meet in person when required in the morning.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.Ability to effectively deal with guest and associate concerns in a friendly and positive manner.Ability to access and accurately input information using a moderately complex computer system.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public pensationSalary Range: $20.75 - $20.75 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed

Created: 2025-12-04