Food and Beverage Operations Manager

Additional Information Job Number 25190089 Job Category Food and Beverage & Culinary Location Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States, 94105 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Pay Range: $68,000 - $117,000 annually Bonus Eligible: Y JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations u2022 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms. u2022 Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures. u2022 Supports and supervises an effective monthly self inspection program. u2022 Operates all department equipment as necessary and reports malfunction. u2022 Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. u2022 Encourages and builds mutual trust, respect, and cooperation among team members. u2022 Understands employee positions well enough to perform duties in employees' absence. u2022 Develops specific goals and plans to prioritize, organize, and accomplish work. u2022 Monitors and maintains the productivity level of employees. u2022 Verifies that all team members/supervisors understand the brand specific philosophy. u2022 Maintains the operating budget, and verifies that standards and legal obligations are followed. u2022 Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. u2022 Celebrates and fosters decisions that result in successes as well as failures. u2022 Communicates areas that need attention to staff and follows up to verify understanding. u2022 Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. u2022 Establishes and maintains open, collaborative relationships with employees. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. u2022 Follows property specific second effort and recovery plan. u2022 Stays readily available/ approachable for all team members. u2022 Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service u2022 Provides services that are above and beyond for customer satisfaction and retention. u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. u2022 Serves as a role model to demonstrate appropriate behaviors. u2022 Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Sets a positive example for guest relations. u2022 Stays readily available/ approachable for all guests. u2022 Reviews comment cards and guest satisfaction result with employees. u2022 Responds in a timely manner to customer service department request. Additional Responsibilities u2022 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. u2022 Analyzes information and evaluates results to choose the best solution and solve problems. u2022 Performs hourly job function if necessary. u2022 Extends professionalism and courtesy to team members at all times. u2022 Comprehends budgets, operating statements and payroll progress report. u2022 Performs other duties, as assigned, to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand u2013 a collection of Europe's most celebrated and iconic properties u2013 serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale u2013 a portal to the destinationu2019s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Created: 2025-12-04