Enterprise Technical Research Specialist

ABOUT THIS POSITION We are currently seeking a talented and driven Technical Research Specialist who is passionate, curious, and radiates optimism. The Enterprise Technical Research Specialist will serve as a versatile team member, acting as a bridge between our internal technical teams and the Enterprise Support Department. This role involves spearheading technical initiatives and updates, addressing complex technical requests, and enhancing the overall efficiency and effectiveness of the support department. Key responsibilities include participating in process team meetings to communicate upcoming updates to support, handling technical cases such as rules and rebatcher, contributing to initiatives that improve workflows and client outcomes, and advising team members on optimizing processes and client interactions. The ideal candidate will possess an expert-level understanding of the technical aspects of the Waystar platform, extensive experience in client support, and exceptional communication skills for simplifying and conveying complex concepts. In this position, you will leverage a technical, consultative approach to our EDI Claims Management solutions and support, enhancing the experience for both clients and internal teams. WHAT YOU'LL DO + Manage Technical Case Queue: Oversee a queue of technical cases escalated from the Support and Training Center team in instances where an SSA is unavailable. + Cross-Functional Collaboration: Actively participate in multiple cross-functional process teams, providing clear and concise updates to the support team. + Client Engagement and Documentation: Support

Created: 2025-12-04