Tier 2/3 Network Infrastructure Specialist

Job Description As a Network Infrastructure Specialist at Ryder you will be supporting some of the largest supply chain and logistics customers in America. In this role you will be responsible for ordering and tracking implementation of services at each Ryder site (adds/moves/changes) and manage the sites inventory database. This person will manage all Infrastructure related activities to insure delivery dates are met in support of projects which include, location assessments, cabling infrastructure, PCs, Wi-Fi, servers, UPSs etc. Setup Ryder approved equipment and pre and post go-live support. This role does require 50-60% travel to different Ryder Locations across the east coast. Other responsibilities include: u2003 Manage and maintain a complete Field Lab Environment which mirrors a field location. This will include ensuring that all Routers/Switches/Firewalls/Access Points/Printers and PCs are maintained up-to-date and completely mirroring the field. u2003 Provide support for special Infrastructure projects when called upon by the Project Manager, or any other team member. This support includes, but no limited to, Internet connectivity, Networking, PC hardware and software, printers, copiers and any other IT devices required for in the project u2003 Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness. u2003 Manages the technical and inventory database to insure information is accurate and up to date. u2003 Order services from Telecom vendors for voice, data and wireless (cellular) servicies. Coordinate installations and project delivery timelines for Ryder and customer locations. u2003 Provide extended periods of time on support and project phone calls with Ryder users and vendors. u2003 Computer use for email communications with users, customers and vendors. u2003 Computer use for managing tasks on the Ryder incident ticketing system. u2003 Ability to quickly diagnose complex issues and set forth a recovery strategy or plan for solution. u2003 Ability to work in a fast paced environment as part of a team independently with minimum supervision. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (. The EEOC

Created: 2025-12-04