Patient Services Specialist I

Overview The Patient Services Specialist I performsroutinefront-end clinical operations activities, which include, but are not limited to: registration, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones. The Patient Services Specialist I interacts with patients, families, clinicians, administrative staff, and third-party payers in a courteous and professional manner. Responsibilities 1. Responsible for complete and accurate patient registration/check-in. 2. Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. 3. Obtain necessary and required information for both registration and financial documentation needed to complete the check in process. 4. Provide information to callers, as well as direct callers to the correct destination. 5. Respond to patients, families, and clinic issues in a timely and professional manner, provide routine financial benefits, and seek assistance from the supervisor when obtaining answers to resolve patient issues. 6. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center. 7. Retrieve and assess system information related to insurance authorization for patient services from the Patient Access Department. 8. Monitor Epic work que for tracking internal/external consults. Qualifications EDUCATION: High School Diploma or equivalent required. EXPERIENCE: 0 - 2 years of experience in patient registration required. Minimum pay range USD $37,132.78/Yr. Maximum pay range USD $60,215.17/Yr. Vacancy ID _12087_ Job Location : Street _801 N. Broadway_ # of Hours _40.00_ _Job Locations_ _US-MD-Baltimore_ Pos. Type _Regular Full Time_ Department : Name _Care Centers/Registration_Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

Created: 2025-12-04