Team Lead, Customer Service

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industryu2019s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Customer Service, you will help measure and monitor staffing levels, assign duties and responsibilities as appropriate. Every day you will prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role, you must develop and coach team members in skills and processes to promote quality. Hereu2019s what you will experience working as a Team Lead, Customer Service: + Assist in establishing and implementing departmental initiatives. + Complete performance evaluations, track time and attendance. + Troubleshoot and resolve issues with client concerns with a sense of urgency. + Train and educate staff on all necessary computer systems as well as new process changes. + Ability to exhibit professional and positive disposition with a patient centric focus. + Established experience working with hospital billing within a call center environment Required Skills: + High School Diploma or GED, preferred + Minimum 3 yearsu2019 experience in a healthcare call center + Minimum 1 year in a Team lead or above role in a healthcare call center For this US-based position, the base pay range is $17.80 - $28.52 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving u2014 and itu2019s up to us to use our shared expertise to find new solutions that can keep up. On our growing team youu2019ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team u2014 including offering a competitive benefits package. ( R1 RCM Inc. (u201cthe Companyu201d) is dedicated to the fundamentals of equal employment opportunity. The Companyu2019s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any personu2019s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (Consent Notice.pdf) To learn more, visit: Visit us on Facebook ( R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Created: 2025-12-04