PATIENT SERVICES REPRESENTATIVE

Description Hourly Pay Rate: $19.00 Shift: Monday-Friday The Patient Services Representative is a member of the core care team having direct patient contact.Essential duties include managing processes in the most efficient manner to streamline apatientu2019s encounter from beginning to end. Additional responsibilities of this position consist of maintaining broad based knowledge of the care delivery team, exhibiting extensive interpersonal skills, providing general knowledge of benefit coverage as well as internal-external referral processes allowing for the comprehensive facilitation of the patients encounter. ESSENTIAL DUTIES AND RESPONSIBILITIES:u2022 Demonstrates the primary goal of customer satisfaction through positive interaction with the patients, families, and care providers in a respectful, courteous, confidential, and caring manner.u2022 Performs reception duties which include greeting patients, patient registration, and gathers benefit coverage. Educates patient and/or caregiver on the benefit coverage.u2022 Provides patient with receipts for payment, schedules patient appointments and sets up transportation as needed.u2022 Collects co-payments as required.u2022 Obtains patient referrals and prescriptions for all services within the department.u2022 Coordinates external referrals.u2022 Contacts patients, as necessary, to communicate appointment dates and times.u2022 Assumes follow-up responsibility and completion of the internal and external process that includes patient scheduling and the patientu2019s admission of process into rehab services. u2022 Obtains pre-approval / authorization from insurance company, when required.u2022 Monitors incoming patient information and forwards to appropriate providers and support staff as needed as compliant with HIPAA rules and regulations.u2022 Verifies current insurance information including PCP information, assists in the completion of patient forms, reviews and provides billing information as requested. u2022 Maintains accurate patient attendance records in Electronic Health Record System.u2022 Maintains a thorough understanding of all the technical aspects of the PSR position.u2022 Addresses non-clinical patient concerns in a prompt, courteous and efficient manner, making certain that all issues are documented and resolved approximate to the incident occurrence time.u2022 Attends required in-service programs, including continuing education activities and scheduled meetings as required to maintain accuracy and efficiency in the job duties of a PSR.u2022 Adheres to People Inc. plan-wide policies on patient confidentiality.u2022 Supports changes and new programs to improve patient care, service, and staff morale.u2022 Performs other duties as assigned. TEAM FUNCTIONS AND RESPONSIBILITIES: u2022 Displays personal motivation by identifying and accomplishing a new professional/personal goal on an annual basis. u2022 Works to incorporate new information/skill and responsibility into performance.u2022 Promotes a positive image of the department and agency.u2022 Initiates and problem solves utilizing available resources within level of responsibility.u2022 Contributes to a positive work environment by interacting in a courteous, pleasant, and professional manner. u2022 Functions as a member of an interdisciplinary team through utilization of communication skills and cooperation.u2022 Demonstrates flexibility by understanding different views. Adapts approach as situations change and accepts changes in the organization and job description requirements.u2022 Supports clinic/agency by accepting additional tasks outside of job description such as special projects, and public education.u2022 Plans time off in advance and manages PTO according to department guidelines. MINIMUM QUALIFICATIONS:u2022 High School Diploma/GED u2022 1 year of related experience u2022 Ability to read and write.u2022 Ability to handle multiple tasks simultaneously. SUPERVISORY RESPONSIBILITY: u2022 This job has no supervisory responsibilities. What we offer: + Competitive pay and shift differentials + Paid training (no prior experience required) + Health, dental,and vision insurance + Generous paid time off (PTO) + 401(k) retirement plan with employer match + Opportunities for career growth within the organization + Supportive team environment that values your contributions Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-04-04