Customer Service Representative

Description Position at Mid Island Animal Hospital Join the Front Lines of Compassionate Care!Client Service Representative (CSR) Hicksville, NY | Full-Time and Part-time available| Mid Island Animal HospitalIf you're the kind of person who can greet a nervous pet parent with a smile, juggle phone calls, appointments, and still sneak in a moment to coo at a puppy — then we’d love to meet you.At , our Client Service Representatives are much more than receptionists — they're the heart of the hospital. As the first and last point of contact for our clients, CSRs set the tone for the entire visit. Your empathy, professionalism, and communication skills will help create a welcoming, supportive environment for pets and the people who love them. What You’ll Do:Be the warm, welcoming face that greets our clients in person and by phoneSchedule appointments, confirm visits, and manage client communicationsProvide accurate estimates and invoices, process payments, and manage daily financial closeoutsTriage phone calls and waiting room concerns with care and efficiencyKeep our front desk area clean, stocked, and organizedSupport clients through difficult moments with compassion and clarityEducate pet owners on wellness plans, products, and hospital policiesAssist with patient admissions, ensuring accurate records and informationCoordinate with veterinarians to ensure lab results and records are communicated effectively What You Bring:1-3 years of experience in veterinary or medical customer service preferredComfortable with phones, scheduling software, and general office equipment (fax, card reader, printer, Basic math skills and attention to detail for handling payments and depositsFamiliarity with veterinary terminology and a willingness to learn moreCalm and confident triage instincts — you can spot the difference between a true emergency and a routine visitStrong communication skills, time management, and a can-do attitudePositive energy, patience, and a team-first mindsetAbility to remain seated and focused for most of the day Why You’ll Love Working Here:Medical, Dental, Vision Insurance starting the first of the month after hire401K with Company MatchPTO + Paid HolidaysShort-Term Disability (on us!) and Long-Term Disability optionsLife Insurance (we cover the basics, you can add more)Flexible Spending & Health Savings AccountsEmployee Assistance Program for mental health and wellbeingPet Care Discounts - because your furry family matters, too About Us:We’re a busy, AAHA-accredited, 6-doctor hospital located in the heart of Long Island. Our team is compassionate, collaborative, and deeply committed to high-quality patient care. We’re looking for someone reliable, team-oriented, and ready to become an essential part of our growing family.Mid Island Animal Hospital is a United Veterinary Care partner. That means you’ll get the support of a national network while keeping the personality and heart of our local hospital intact. We believe in nurturing meaningful, sustainable careers in veterinary medicine — and it all starts with people like you.

Created: 2025-12-05