Customer Service and Sales

Working within a team environment the employee will coordinate the marketing of products sold, and services offered through Aggie Print and Mail, a service auxiliary of Utah State University. Activities include; Customer service (inside and outside sales), marketing strategies, University visual identity knowledge, various accounting duties (invoicing, filing, etc.) and miscellaneous tasks associated with Aggie Print and Mail.Hours; 8am - 5pm, flexibility needed to meet time sensitive deadlines.Day-to-day marketing and sales operations associated with Aggie Print and Mail.Coordinate incoming project requests from beginning to completion.Work with and train part-time employees assigned to help with customer service.Train, and work with AP&M employees to insure the proper use of University logos.Work with CLC - Brand Manager for all promotional printing to meet guidelines.Working with UMAC, develop an understanding and working knowledge of the University Identity programEnter work orders into MIS software.Customer Service; some hours will be spent inside Aggie Print and Mail working with customers, invoicing, covering front office, etc. some hours will be spent on campus visiting departments representing AP&M.Estimating, job cost analysis, and billing within MIS.Working with vendors to stay informed of new materials, process and products.Stay up to date with industry trends for new production methods.Participates in training, work allocation, quality assurance, and inventory control.Works with Director to ensure that customer needs are being met and works to continuously improve the process.Performs labor and maintenance duties as a working member of the departments.Performs miscellaneous duties as assigned throughout operations at Aggie Print and Mail.Participates in discussions concerning new equipment for various production areas.Keeps current on all software updates and knowledge of all equipment capabilities.Positive attitude, willing to learn new things, willing to manage and be managed.Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.Knowledge, Skills, and Abilities:Positive Attitude.Enjoys working with people.Knowledge of print production, paper and equipment.knowledge of Adobe, Microsoft and other print production software.Must be able to plan and direct small operations.Must be able to communicate effectively with co-workers, management and customers.Must be able to provide quality customer service.Ability to work with staff, including organizing, prioritizing, and scheduling work assignments.Ability to communicate effectively, both verbally and in writing.Ability to foster a cooperative work environment.Willing to learn.Skill in organizing resources and establishing priorities.Ability to work both independently and in a team environment.Knowledge of proper safety guidelines, policies, procedures, and behaviors as established by OSHA USU, and Aggie Print and Mail.Along with the online application, please attach:Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”Cover letter to be typed/pasted at the end of your application**Document size may not exceed 10 MB.**Commensurate with experienceMost of the work is done at a computer, although you may be asked to drive on campus, make deliveries, sales calls, etc. There may be times you will need to help with producing products on the shop floor as well. Most projects are time sensitive or even rushed so there are some stressful situations as well.Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.USU enrolls 28,900 students, both online and in person atlocations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who willchampion excellence in education, research, discovery, outreach, and service.We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful.Forbes recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.The university provides aDual Career Assistance Programto support careers for partners who are also seeking employment.Additionally,USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 09/2025In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:Matthew PinnerExecutive Director Civil Rights & Title IX 435-797-1266 | Old Main Rm. 401D1475 Old Main Hill, Logan, UT 84322Cody CarmichaelTitle IX Coordinator 435-797-1266 | Old Main Rm. 402D1475 Old Main Hill, Logan, UT 84322For further information regarding non-discrimination, please visit crtix.usu.edu or contact: U.S. Department of Education Denver Regional Office303-844-5695| of Education Office of Assistant Secretary for Civil Rights800-421-3481 | 10/2025

Created: 2025-12-05