Access Associate-Lead

Description Job Title: Access Associate LeadDepartment: Internal Medicine Location: Bay CreekHours Per Week: 40 HoursSchedule: M - F 7:30AM - 5PM (average is 8AM - 4:30PM) Sign-On Bonus: $0 SUMMARY:As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.RESPONSIBILITIES:Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/managerCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyREQUIRED QUALIFICATIONS:Excellent customer service and communication skills required.Basic computer skills requiredPREFERRED QUALIFICATIONS:Associates degree preferred5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferredBilingual preferredPHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.PAY RANGE: $18.50 - $24.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.Apply here: Salary: 18.50Maximum Salary: 24.00Salary Unit: Hourly

Created: 2025-12-05