Online Bookstore Order Specialist

Health Advocates Network is currently seeking an Online Bookstore Order Specialist to work at a facility in Randolph, NJ . These are registry positions with our company, Pay Rate: $16 / hour W2 Job Summary: The Online Bookstore Order Specialist is responsible for managing the processing, packaging, and fulfillment of online bookstore orders. This role supports the college's digital storefront by ensuring that students, faculty, and other customers receive accurate and timely deliveries. The ideal candidate has strong organizational skills, attention to detail, and a commitment to providing excellent customer service in a fast-paced environment. Key Responsibilities: u00b7 Process incoming online orders for textbooks, course materials, supplies, and merchandise u00b7 Pick, pack, and prepare shipments accurately and efficiently u00b7 Print shipping labels and documentation for outgoing orders u00b7 Monitor online order status, including cancellations, backorders, and returns u00b7 Ensure orders meet bookstore accuracy, quality, and delivery standards u00b7 Maintain up-to-date knowledge of current course materials and inventory availability u00b7 Communicate with customers regarding order issues, delays, or substitutions u00b7 Work with shipping carriers to resolve delivery problems or claims u00b7 Assist with inventory management, cycle counts, and stock replenishment u00b7 Collaborate with in-store team to support peak periods and special campus events Qualifications: u00b7 High school diploma or equivalent required u00b7 Experience in retail, e-commerce fulfillment, or inventory management preferred u00b7 Strong attention to detail and ability to follow processes accurately u00b7 Basic computer skills; experience with POS and e-commerce systems a plus u00b7 Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning u00b7 Excellent time management skills and the ability to meet deadlines u00b7 Strong communication and problem-solving abilities u00b7 Flexibility to work extended hours during rush periods (e.g., start of semester) Preferred Qualifications: u00b7 Familiarity with academic course materials and textbook systems u00b7 Experience using shipping platforms (e.g., UPS, FedEx, US Government Client) u00b7 Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar) Work Environment: u00b7 Warehouse or back-office environment within the college bookstore u00b7 Requires standing, lifting, and moving materials for extended periods u00b7 Fast-paced, deadline-driven setting during peak seasons u00b7 Team-oriented culture focused on student service and operational efficiency If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Cameron (Monday-Friday 8:30 AM-5:00 PM PST). #IndeedStaffHealth Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability

Created: 2025-12-05