Help Desk Analyst

Job Description Insight Global is seeking a proactive and customer-focused IT Helpdesk Support Specialist for a SMB legal solutions client of ours to provide first and second-level technical support for hardware, software, and network issues in a fast-paced environment. In this role, you will log, prioritize, and troubleshoot incoming emails, tickets, and walk-up requests, addressing technical problems with hardware and software across Windows (10/11) and Mac systems. Responsibilities include diagnosing and resolving user issues, escalating complex problems when necessary, installing and upgrading hardware/software, managing warranty repairs, and maintaining accurate inventory counts. You will also create and maintain system images for laptops, prepare and ship products daily with proper documentation, and process incoming packages. The ideal candidate is detail-oriented, organized, and able to multitask under pressure while delivering exceptional customer service and timely solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 Proficiency in MS Office and relevant software packages/applications. u2003u2022 Strong customer service orientation with excellent interpersonal skills. u2003u2022 Ability to respond promptly and accurately to requests. u2003u2022 Highly detail-oriented, organized, and capable of multitasking under pressure to meet deadlines. u2003u2022 Proactive and motivated with strong problem-solving and follow-up skills. u2003u2022 Previous experience in IT Helpdesk or technical support role. Understanding of networking basics and common enterprise applications.

Created: 2025-12-05