Membership and Events Manager

Overview The Membership & Events Manager oversees Welcome Desk operations, conference and event coordination, and food service procurement and distribution within the Kroc Center. They also manage internal and external communications and collaborate closely with the Business & Facilities Director and the Community Resource Development Director. Responsibilities The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role. Leadership & Supervisionu2022 Provide leadership and management for assigned departments.u2022 Support the professional development of departmental employees.u2022 Foster a culture of collaboration and cooperation among staff, Officers, and members.u2022 Plan and implement operation goals for the Welcome Desk, Conferencing & Events, and Facilities inalignment with the Kroc Centeru2019s strategic plan.u2022 Demonstrate consistently exemplary customer service interactions and hold staff accountable tomaintaining the same high customer service standards, professionalism, and engagement.u2022 Organize and train staff to deliver impactful customer service to increase membership and programparticipation.u2022 Recruit, hire, and train staff.u2022 Conduct annual performance reviews for direct reports.u2022 Provide staff training on operational fundamentals.u2022 Manage staff performance to meet and exceed expectations.u2022 Identify high-potential staff and create development plans to support hospitality objectives.u2022 Periodically review and ensure staff operate CRM systems properly and accurately. Member Servicesu2022 Manage office equipment vendor relationships and make recommendations as needed.u2022 Manage the customer database and registration process, including onsite registrations, to ensureaccurate registration data, fee collections, and counts for specific events.u2022 Administer the events database to avoid scheduling overlap or exceeding the facilityu2019s capacity limits.u2022 Maintain proficiency in Kroc media systems, including phone, music, and audio-visual equipment.u2022 Identify customers, clients, and members who may be recommended as scholarship candidates andsupport the scholarship application process.u2022 Enforce and maintain a high level of cleanliness and organization at the Welcome Desk and in relatedareas of Town Plaza. u2022 Take ownership of member and facility issues by either handling simple issues promptly or notifyingthe appropriate department head, staff, or manager to resolve the issue.u2022 Coordinate and supervise rental and event activities with proper staffing and follow-up maintenance. Communications & Promotionsu2022 Help maintain and update The Salvation Army Camden Kroc websites and social media platforms.u2022 Develop and implement strategic business relationship-building programs with the CRD and BFdirectors.u2022 Coordinate the production and distribution of communications materials to support relationshipstrategies.u2022 Collaborate with the Kroc leadership team to design and execute sales strategies.u2022 Propose seasonal packages and pricing options throughout the year.u2022 Participate in various communication projects with the CRD department.u2022 Develop a communications strategy for disseminating pertinent information to current and potentialmembers.u2022 Represent The Salvation Army Camden Kroc Center in professional organizations and establishlinkages with relevant resources and agencies. Administration & Accountingu2022 Work with the Accounting department to:o Invoice nonpaying exhibitors, attendees, or sponsors.o Invoice clients for TSA support services utilized onsite.o Ensure revenue and expenses are kept within established boundaries.o Review financial information for accuracy, such as invoices for services and materials, facilityand subcontractor invoices, and assist in preparing the final financial tracking and processing.o Ensure walk-ins and payments received at events on-site are recorded in appropriatedatabases and forwarded to the business department for financial tracking and processing.u2022 Attend and participate in staff and leadership meetings.u2022 Other duties within the scope of the role as assigned by supervisors. Qualifications u2022 Bacheloru2019s degree in Business Management or at least five (5) years of experience in hospitalitymanagement.u2022 Ability to maintain confidentiality and use discretion when sharing information.u2022 Valid driveru2019s license and willingness to travel within New Jersey.u2022 Must understand and support The Salvation Armyu2019s mission as a church and a social servicesorganization.u2022 Excellent written and verbal communication skills; bilingual English/Spanish a plus.u2022 Proficiency in Office 365 (Excel, Word, Outlook, Teams, PowerPoint) and Adobe Acrobat andadapting to specialized software.u2022 Strong organizational, problem-solving, and multitasking abilities. u2022 Proven sensitivity to diverse cultural perspectives and populations.u2022 Service-oriented, with the ability to work independently in a fast-paced environment. Job LocationsUS-NJ-Camden Job ID 2025-14620 Category Administrative Compensation Min USD $50,000.00/Yr. Compensation Max USD $60,000.00/Yr. Type Regular Full-Time

Created: 2025-12-05