Associate Team Leader

Assistance Team Leader Number of Openings: 6 Duration: Full TimeTemporary If temporary, please specify length: December April Shift:First Hours Per Week: 40 Work Hours (From - To): 9:00am 4:00am or10:00am 5:00pm m-s Different Offices in and around Cambridge Our CompanyAt H&R Block, we believe in the power of people helping people. Ourdefining Purpose is to provide help and inspire confidence in ourclients, associates, and communities everywhere. We also believe in ahigh performing, connected culture, where everyone feels like theybelong. We strive to continuously improve our business and havecommitted to a long-term strategy and transformation plan known as BlockNext. This multi-year roadmap focuses on innovation, client experience,and sustainable growth. It is designed to elevate how we work, how weserve, and how we lead in our industry. At H&R Block, we're curious,creative, and always on the move. If you embrace challenges asopportunities and seek to make a meaningful difference where you live,work, and play, our door is always open. A Typical Day Joining us as anAssociate Team Leader, you?ll support a single retail office during taxseason to consistently exceed client expectations and provide dailyoperations direction for the tax office. You?ll begin working a flexiblepart-time schedule in late fall as you ramp up for the busy tax seasonand transition to a full-time schedule from January through April. Whatyou?ll bring to the team: ? Support the Multi-Unit Team Leader, servingas an onsite point of contact for tax office associates and clients,ensuring quality and consistent execution that will allow us to promotethe value of H&R Block ? Execute and hold all tax office associatesaccountable to the client service experience, with escalation to theMulti-Unit Team Leader and District General Manager as necessary ? Serveas point of contact for onsite escalated client service concerns ?Ensure clients are scheduled properly and conflicts are resolved, withescalation to the Multi-Unit Team Leader and District General Manager asnecessary ? Lead the office from the front desk, providing phonecoverage and engaging with clients to deliver an outstanding experience? Lead Required Amount of Experience: None Required Skills: See Above IsU.S. Citizenship Required? No Is there a minimum age requirement, basedon applicable laws? Yes If yes, what is the minimum age for this job? 18Required Education: High School/GED In what field? Any Driver's LicenseRequired? No Are background checks required? No Is drug testingrequired? No Is physical required? No Desired Keyboard Speed: NONE Doyou require / conduct an assessment test? No

Created: 2025-12-05