Member Services Representative

Description We are looking for a motivated Member Services Representative to join our team in Amherst, Massachusetts. In this role, you will provide exceptional customer service in a fast-paced call center environment. This is a long-term contract position, ideal for individuals who excel at delivering solutions and creating positive experiences for customers. Responsibilities: u2022 Respond promptly to customer inquiries via phone or email, ensuring a high level of satisfaction. u2022 Handle a high volume of calls efficiently in a fast-paced environment. u2022 Maintain accurate records of customer interactions and transactions. u2022 Utilize computer systems to access customer information and resolve issues effectively. u2022 Collaborate with team members to address complex customer concerns. u2022 Follow company policies and procedures to ensure consistent service delivery. u2022 Provide clear and concise information about products, services, and account details. u2022 Demonstrate strong problem-solving skills to resolve customer complaints. u2022 Assist with data entry tasks and administrative duties as needed. u2022 Stay updated on company offerings to provide accurate and timely support. Requirements u2022 Previous experience in a call center or customer service role is required. u2022 Proficiency in computer systems and software applications. u2022 Ability to type efficiently and accurately. u2022 Strong communication skills, both verbal and written. u2022 Proven ability to work in a fast-paced environment while maintaining attention to detail. u2022 Excellent problem-solving capabilities and a customer-focused attitude. u2022 Ability to multitask and prioritize tasks effectively. u2022 High school diploma or equivalent required; additional education is a plus. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-12-05